Shipping & Returns
1. Shipping Duration
Our standard shipping time for orders is generally 7 business days. Please be aware that these timelines are estimates, and actual delivery times may vary due to factors beyond our control, such as customs processing and courier delays.
2. Shipping Methods
We employ a variety of shipping methods to ensure your products arrive safely and promptly. The specific method used for your order will depend on the product type and delivery location. We offer free standard shipping for orders over $39.99. For orders under this amount, standard shipping costs $3.99.
3. Shipping Confirmation and Order Tracking
After your order has been shipped, you will receive a shipping confirmation email. This email will include your tracking number, which you can use to monitor the status of your shipment.
4. Shipping Delays
Although we aim to deliver your order within the specified timeframe, we cannot guarantee delivery dates due to potential unforeseen delays by the courier or other external factors. Should a delay occur, we will make every effort to keep you informed.
5. Order Cancellation
If you need to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a full refund. However, if the order has already been shipped, we cannot guarantee the cancellation.
6. Damaged or Lost Packages
If your order arrives damaged or does not arrive at all, please contact us immediately. We will collaborate with the shipping carrier to resolve the issue as quickly as possible.
7. Exchanges
We accept returns of products within 30 days of the receipt of your order. All products, whether used or unused, are eligible for return. Please ensure the product is sent back with the original packaging. If you wish to exchange an item, please return the original item using the process outlined above, and place a new order for the desired item.
Return Address: PO BOX 3025 Whitten Road, Lakeland, FL 33811.
8. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 1-2 business days for your refund to be available, if you have not received your refund within this time, please contact Customer Service at support@greenvitapath.com.
9. Updates to this Shipping & Returns Policy
We reserve the right to update this Return Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.